Have questions? 
We can help!

Here are some common questions that we’ve answered.

Want to get started? Give us a call! (520)745-5253

Choose a topic below (…and don’t forget, you can always call our team for more information!)

Does car insurance cover windshield replacement?

Windshield damage and replacement is covered when you have comprehensive insurance with a glass policy, and when there is someone else at fault through damage liability insurance.

How long does Matrix Auto Glass take to replace a windshield?

Most auto glass damage is to the windshield, and windshield replacement is estimated to take 2 hours (120 min.). You are not required to be with the vehicle during the repair and the repair can be done at your home or office. If additional damage is done to window motors or other glass and mirrors in the car, additional time may be needed.

What does comprehensive insurance with an auto glass policy cover?

Common examples of damage covered by auto glass insurance policies would be:

– auto collision or car accidents and “fender-benders”

– a tree falling on your vehicle

– a ball or rock crashing into your car window

– rocks or small pebbles or debris hitting your windshield while driving

– vandalism or damage due to theft

– animals hitting your auto glass

Make sure to check what your insurance policy covers and that all glass is insured, not just the car’s windshield.

Why should I schedule online?

Matrix Auto Glass is known for fast response times – and guaranteed workmanship. To make things easier for you, we pay for online scheduling – which saves you time and money. This makes it easier to schedule, confirm your appointment, and gives you time to work with insurance.

Should I file my claim first? Or call Matrix Auto Glass?

For scheduling purposes, we recommend getting an appointment as soon as possible. While you go through the insurance claims process, you will have the comfort of knowing you are booked and ready for your car glass repair or replacement. Keep in mind, some insurance companies will want your appointment AND the name of your repair shop (“Matrix Auto Glass”) DURING the claims process.

How much does a windshield replacement cost?

Most car windshield jobs range between $100-400 for standard cars. For higher end vehicles, they can cost as much as $1,000 or more. For additional window repair, or just fixing cracks or chipped glass, prices may vary. Depending on your insurance policy, your glass may be covered for repair or replacement. Give us a call and chat with one of our technicians to learn more. Contact us

How do you file a claim after your windshield breaks?

Similar to other insurance claims, you can either call an agent or submit a claim online. Most insurance companies will want you to submit your auto glass claim to get the repair or replacement done right away. Make sure to call the police if there was any vandalism and get a copy of the formal police report. After filing your claim, your insurance company may require you to have your car inspected.

Don’t forget, our team at Matrix Auto Glass is happy to help you through every step of the way! Simply give us a call at (520)745-5253

Will my insurance approve Matrix Auto Glass?

Some insurance companies have “preferred shops”, while most companies will allow you to work with local auto glass shops to get your repair done. It is very rare that an insurance company not approve Matrix Auto Glass for repair or replacement of your windshield or windows. Be sure to save all of your receipts so your insurance company knows how much to reimburse you for.

What is the “1st Chip Guarantee”?

If Matrix Auto Glass has replaced your windshield, we will repair the 1st chip in the glass! For more information, give us a call.

Is Matrix Auto Glass corporate – or – a local Tucson company?

We love Tucson! And our family and children grew up here. Our founder and team is from Tucson, and are local entrepreneurs that care about the community. This interest for Southern Arizona allows us to provide superior customer service to corporate competitors.

How much does window tinting cost?

Our basic window tinting in Tucson and surrounding areas starts at $45 per window. We have regular specials and pricing varies depending on vehicle type. Pricing also varies based on the brand of window tint. Give us a call for a quick quote!

What should I clean my car windows with?

If you’ve just had our window tinting service, you’ll want to wait about one week before cleaning the windows. We recommend using ammonia free window glass cleaners and our techs are happy to make a specific recommendation.

What are the window tinting requirements in Arizona?

Matrix Auto Glass installs tint based on the guidelines set forth by the Arizona Department of Transportation (ADOT). For more information and the latest on window tinting, click here.

Do you provide tinting for semi trucks?

Yes! Semi truck tinting has specific visibility requirements in the range of 70%. Ask our window tinting team for details.

What are the benefits of tinting your car windows?

Tinting reduces the penetration of UV-radiation, keeps interiors shaded, and thereby reduces the temperatures of the car interiors. Automotive interior surfaces are more protected from sun damage when the vehicle is tinted too – including a cooler seat and steering wheel! Read more  on the benefits of car window tinting from Car and Driver Magazine

How long does it take to tint my car?

Matrix Auto Glass is has one of the fastest response times to get you scheduled for tinting in Arizona. Most vehicles can be tinted while you wait, in about 1-2 hours.

What shades of tint does Matrix Auto Glass provide?

We provide all shades, including black, grey, amber, and reflective. We provide 5% limo tinting, 20%, 35%, 50%, and 70-80% (ideal for semi trucks). We also provide “eyebrow tint” or “car brow” tint strips for your car.

What tinting brands do you provide?

We specialize in Saint-Gobain tint, and provide many others to choose from: Clearshield, Suntek, Lexen, MaxPro, and more!

Does tint get installed inside – or – outside the car windows?

We get this question from time to time! All automotive tint is installed on the inside of the vehicle windows. Sometimes a customer may see prepping being done on the outside of the car. Have any more questions about our tinting services? Feel free to call our technicians directly. Contact us

Can I wash my car right after tint install?

Yes, since all the tinted film is installed on the inside of the windows, the outside of the car being washed (or rained on, for that matter) will not create any problems. Just make sure the inside remains uncleaned for about a week. If you see anything strange in your window tinting, don’t forget you can always call us and chat with our window tint technicians! Contact us

When can I roll my car windows down?

After getting the car tinted, windows should remain rolled up for 3 days. Give us a quick call if you have any questions. Contact us

What shade will match my factory tint on my vehicle?

Most vehicle manufacturers on the market today use 15% as their factory window tint (or film). Sometimes the brand of film may play a part in the color matching. We’ll offer suggestions for every specific vehicle.

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